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Earth Baby is a small family run business, we value our customers and will do everything we can to keep you happy!

ORDER INFORMATION:

Ordering from Earth Baby is easy! You can view all our products and place an order via our secure online shop at www.earthbaby.org.uk. If however you are unable to process your order online, you can give us a call and place your order via phone. Online payments will be processed through Paypal and you can either pay using you Paypal account if you have one, or by giving your credit card details. Be safe with Paypal. It offers the highest level of security when it comes to online payments. You can pay in a few clicks without revealing your card details if you have an account. If not you can securely enter your details online.

Alternatively you can order by phone on 07782 192 960 or send us an email with your order and we will contact you to collect the payment before sending out the products. Please don't forget to include your contact details.

PAYMENT OPTIONS:

Cards Payments: We accept all the major debit and credit card and you can pay by Mastercard, Maestro, Visa, American Express, Solo or Switch via our website or over the phone.

Paypal: Pay securely in a few clicks with Paypal if you have an account. If you would like to open a Paypal Accont you can do so at www.PayPal.co.uk

Cheque: If you order via the phone or email and you would like to pay by cheque you can do so by sending a cheque to: Earth Baby 157 Shipbourne Road Tonbridge TN10 3EP. Cheques should be made payable to Earth Baby Ltd. Please make sure you include the postage fees for your items. Please refer to our website or if you are not sure do not hesitate to contact us and we will send you an invoice with all details.

Bank transfers also accepted upon request.

VAT:

All prices are quoted inclusive of VAT which is currently 20%. However please note that no VAT is charged on any of our Food Products and they are priced accordingly.

DISPATCH TIME & DELIVERY:

Orders will normally be dispatched within 24 hours of receipt and payment of an order, subject to stock availability. Delivery will be by 1st class Royal Mail or courier for packages of over 2 kilos which usually takes 2-4 working days.

The Standard Delivery Charge for UK Mainland Delivery (2-4 days) is £4.49. We also offer a next day delivery service for £10.99.

We now offer FREE UK Standard Delivery on orders above £60.

SHIPPING ABROAD:

We also ship to countries outside the UK.

Estimated Standard European delivery (3-6 days): £9.99

Estimated Rest of the world: £15.99

Note that these are estimated delivery prices, and customers might be contacted to pay a supplement if the parcel is very large or heavy.

RETURNS POLICY:

We like to keep things simple so if you don't like an item or you've changed your mind just return it to us for a full refund within 7 days. Please include your order number and the reason for return. Please inspect all items immediately as soon as you receive them. If the parcel has been visibly damaged in any way, please make a note of this when you sign for the parcel and notify us immediately. Returned goods should be unopened and in their original packaging.

Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable. Damaged or faulty goods will be refunded in full (including postage) or goods exchanged and postage refunded. Unfortunately we cannot refund or exchange used or customer damaged items. This does not affect your statutory rights. When returning goods, please obtain a "Proof of Postage Certificate" from your post office, since we cannot be held responsible for parcels lost on return to us. We recommend you use registered post to ensure safe delivery.

CHANGES & CANCELATIONS:

If you wish to change or cancel your order please contact us by email at info@earthbaby.org.uk or by phone on 07782 192 960 as soon as possible not forgeting to quote your details and order number. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 7 days of delivery (see our returns section below for further details on our returns policy).

PRIVACY POLICY:

Earth Baby is committed to protecting your privacy. We only use your personal details lawfully (in accordance with the Data Protection Act 1998). We collect information about you solely in order to process your order and to provide you with the best possible service. The personal information which we hold is held securely in accordance with our internal security policy and the law. We do not store any bank or credit card details. Information about you and your transactions will not be passed on to any third party.